To be formally considered for this role, please complete the application form linked HERE.

Report to: 

General Manager

Overview:

This position will be responsible for all areas of ticketing for The Bellwether from on-sale through settlement. This includes managing and scheduling support staff as needed. In addition, this position will actively support venue administration and maintenance in tandem with the General Manager. Tentative hours for this role would be 10:00 AM – 6:00 PM M-F during non-show days. Weekday shows & high profile events will be managed in person. Weeknight shows will be run by part time staff and the box office manager will be available to assist remotely. This person reports directly to the General Manager. 

Box Office responsibilities include but are not limited to: 

• Build & manage all confirmed shows in Ticketmaster, Guesttix & FileMaker. 
• Serve as the main interface with Ticketmaster. 
• Communicate efficiently with the buyer, agent, and marketing teams, and provide all necessary ticketing assets needed for approval prior to onsales. 
• Distribute show confirmation email for all confirmed shows including proper billing, ticket text, onsale timeline, and all pertinent show details. 
• Compile and email the daily ticket counts at the same time every day (M-F) before noon. 
• Work the box office during night show box office Monday-Friday if there are events occurring. 
• Review the box office reports from the night shows and compile box office settlements for accounting.
• Responsible for all cash that comes into and goes out of the box office. Minimal cash flow as the venue is cashless.
• Price, monitor and manage Platinum inventory.  
• Managing box office inventories & reordering (ticket stock, wristbands, drink tickets, credit card paper, etc.) 
• Maintaining the box office equipment, including the computers, various printers, ticket scanner & credit card machine. 
• Manage all ticket requests including internal ticket buys, label and fan club ticket holds and buys, sponsor ticket banks, promotional ticket grids etc. (including knowing when to close a guestlist, when a show should be no comp, etc). 
• Field any and all ADA seating inquiries. 
• Schedule box office staff on a show by show basis
• Manage hiring and training of new box office staff as needed. 
• Available by phone after hours for questions and emergencies. 
• Available to work late and help with high profile shows. 
• Updating physical box office calendars and maintaining a current onsales tracker. 
• Pollstar and Billboard reporting. 
• Maintain a clean and well organized workspace. 

Venue Admin responsibilities: 

Available to the General Manager to perform any administrative duties that are necessary. These duties will include, but are not limited to: 

• Ordering equipment, furniture and supplies for the venue.
• Maintain a well-stocked inventory of office supplies.
• Compiling, editing, and fulfilling all artist contracts to be executed by various agencies. 
• Sending deposits and settlement amounts via WIRE, ACH, or check to various artists or agencies – at the directive of GM. 
• Light/typical admin work (filing, building and managing spreadsheets, etc). 
• Assist with keeping an inventory of and ordering staff gifts and The Bellwether merchandise. 
• Help to plan staff parties, (including sending /creating coordinating invites & managing responses) 
• Answer customer service inquiries on phone & general info@ email 
• Receive deliveries.
• Update copy on The Bellwether website as needed. 
• Maintain lost & found
• Send out staff emails/announcements as necessary. 
• Maintain staff contact sheet. 
• Maintain account credentials/logins (for shipping/FedEx, Office Depot/Staples accounts, etc). 
• Being in direct communication with the GM about the club’s physical function and being present to help direct repairmen or receive deliveries if required. 

Qualifications & Skills:

• 2–3 years of box office experience (music industry preferred).
• Tech Proficiency: Ticketmaster (TM1), Microsoft Office, Google Suite, Adobe Cloud (a plus).
• Excellent organizational, research, and project management skills.
• Knowledge of the music industry and passion for live music.
• Must have the ability to work in very busy and high stress situations while maintaining grace and composure.
• Ability to work both independently and as part of a team.
• Exceptional communication skills and a professional, fun, friendly attitude
• Must be extremely flexible to work long hours, nights, weekends and holidays
• Attention to detail!

Compensation:

Salary: $68,500 – $75,000

Benefits Package:

• Health Insurance (100% premium covered for employee)
• Vision & Dental (employee optional)
• 401K  
• Paid time off (PTO) sick and vacation days 
• Paid holidays provided by our policy 

Another Planet Entertainment & Teragram Presents are committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events. 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

To be formally considered for this role, please complete the application form linked HERE.

Overview:

Established in 2003, we are the only independent, locally owned and operated, full service concert production company in the San Francisco Bay Area and Northern California. We promote events 52 weeks a year in venues from clubs to stadiums to multi-day festivals and everything in between. APE exclusively operates and promotes concerts at the Greek Theatre at UC Berkeley, San Francisco’s Bill Graham Civic Auditorium, The Castro, The Independent, the Fox Theater in Oakland, Lake Tahoe Amphitheatre at Caesars Republic, Channel 24 in Sacramento, as well as co-promoter of The Bellwether in Los Angeles. Our Annual festival and events include San Francisco’s Outside Lands and Golden Gate Park Concerts in Golden Gate Park.  Another Planet also includes Artist Management and Special Events divisions.  

Box Office responsibilities & Qualifications:

• Work at Another Planet Entertainment operated venues in the box office on show nights (including evenings and weekends)
• Sell tickets to current and upcoming shows 
• Organize and distribute tickets to patrons attending the night’s performance.
• Provide quality customer service to patrons 
• Troubleshoot patron inquiries and questions
• Maintain superior customer service both in person and over the phone
• Coordinate with all departments to relay pertinent show/ticketing information
• Assist and support box office manager in any of their job functions, as needed
• Maintain a clean and well organized box office workstation 

• At least 1-2 years of relevant work experience in box office setting, preferably in the music industry.
• Proficiency with Ticketmaster preferred (TM1, Sales & Host).

Skills / Experience 

• Knowledge of the music industry and passion for live music.
• Must have the ability to work in fast-paced and (potentially) high stress situations while maintaining grace and composure. 
• Excellent organizational skills.
• Ability to work both independently and as part of a team.
• Ability to handle confidential information with sensitivity.
• Ability to improvise and problem solve on the go.
• Attention to detail and a willingness to learn.
• Must feel comfortable with using a computer.
• Exceptional communication skills and a professional, fun, friendly attitude

Pay (HOURLY-NON EXEMPT): $24

Another Planet Entertainment  is committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events. 

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

To be formally considered for this role, please complete the application form linked HERE.

Reports to: General Manager & Director of F&B

Position Overview:

The Bar Manager is responsible for all food and beverage offering and operations at the venue. This role requires a proactive and organized individual who can handle multiple tasks, communicate effectively, and contribute to the success of the venue.

Duties / Responsibilities:

• Responsible for hiring & management of F&B staff, scheduling, inventory management, financial reconciliation, and meeting COGS & revenue goals.
• Create and develop all aspects of the bar program. Procure a dynamic selection of beer, wine, & spirit offerings, establishes proper pour costs, develops cocktail programs, pricing structure, operational procedures, and inventory par levels.
• Establishes a system for tracking and reporting sales, invoices, and inventory
• Manages F&B aspects of all shows and events at the venue. Duties include; managing staff, ensuring product and service standards are met and implementing and maintaining procedures for maximum operating efficiency
• Works with distributors to negotiate the best pricing available on all products sold. Includes procuring any equipment, bar tools, smallwares, and other marketing support from vendors.
• In charge of weekly ordering of all bar inventory & deliveries. All products and services should be checked for accuracy and stored properly.
• Determine and manage staffing levels based on anticipated attendance and type of show or event, recruit new hires, assess staff development needs and training of staff. Ensure all staff needs are met and that the venue is in compliance of labor laws
• Oversees staff wages, equitable tip distribution, staff clock in/outs, and payroll
• Designs and maps product and supply organization for all bars, storage areas, hospitality areas, and sponsorship activations.
• Liaise with outside food vendors and catering companies for private events
• Routinely monitors bar staff quality and service standards.
• Employs theft controls, ID procedures, & adherence to ABC standards
• Communicate company policies and procedures to staff and staff compliance
• Ensure all staff have proper certifications such as Food Handling and RBS.
• Work with the General Manager and/or Operations Manager to resolve patron bar complaints or disputes.
• Ensures bars, storage rooms, and bar facilities are kept clean, organized, and meet Health Department standards.
• Responsible for maintaining all bar equipment, bar beer & soda systems, & POS devices. Manage monthly inventory of all bars and storage locations.
• Maintain regular communication with staff and management through meetings and discussions.
• Research industry trends, new products, and equipment. Keep in tune with other venues in the market and establish relationships in the business.
• Assist with planning and executing private events and VIP programs requiring F&B needs
• Works with sponsorship team in the implementation of their branding/activations
• Establishes projects to improve operational needs, work with ongoing projects.

Skills / Experience:

• At least five years of experience working in bar operations and three years of management
• Experience with starting a bar, venue, or restaurant a plus
• Outstanding leadership capability
• Ability to work late nights and weekends
• Exceptional customer service orientation and a professional, fun, friendly attitude
• Attention to detail and strong organizational skills
• Excellent verbal and written communication skills in English
• Experience with sales tracking, reconciliation, and reporting
• Working knowledge of payment platforms and industry norms
• Accessible transportation

Compensation & Benefits Package:

Salary: $70,000 – $75,000

• Health Insurance ( includes Vision & Dental)
• 401K
• Paid time off (PTO) sick and vacation days
• Life Insurance
• FSA (flexible spending account)
• Short-term disability
• Long-term disability
• Employee assistance programs
• Pet Insurance
• Work from home options
• Paid holidays provided by our policy

*This job description is a general overview of this position at this time. However, the duties and responsibilities herein described will be changed from time to time as the company & venue expands in the growing market. The person fulfilling this position should be flexible to accommodate the needs of the department and company.*

Another Planet Entertainment  is committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

To be formally considered for this role, please complete the application form linked HERE.

Reports to: General Manager

Position Overview:

The Operations Manager is responsible for establishing and overseeing all show and event operations at The Castro Theatre. This role requires a highly organized, proactive leader with event operations experience, strong communication skills, and a customer service mindset. The ideal candidate will ensure seamless execution of events while maintaining safety, efficiency, and an exceptional guest experience.

Key Responsibilities

Building Operations

• Develop and maintain the venue’s Emergency Action Plan.
• Conduct regular audits of safety and operational equipment, ensuring proper functionality, including but not limited to:
  • Security & fire alarm systems (including CCTV)
  • Fire extinguishers & life safety equipment
  • Ticket scanners, coat check supplies, assisted listening devices, and portable FOH furniture
  • Radio & credential inventory (wristbands, lanyards, parking passes)
• Oversee procurement, installation, and maintenance of FOH equipment (e.g., chairs, ADA accommodations) with GM approval.
• Manage staff uniforms, including security jackets, usher identifiers, and pronoun pins.
• Maintain key sets for vendors and operations staff in coordination with GM.

Show & Event Operations

Manage and advance operational aspects for shows at the Castro Theatre. Coordinate advance and day of show operations with Film Programming & Rental Event Manager for all other events.

Advance:

Coordinate with the venue management team to determine advance needs for FOH Operations:

• Staff Scheduling, primary point of contact during advance for all front-of-house vendors including; security, medical, house crew, and janitorial.
• Create and maintain staffing schedules, manage deployments, and reconcile invoices.
• Oversee Guest Services, including training, checklists, and performance feedback.
• Secure necessary permits (SFMTA parking, DPW sidewalk permits).
• Attend walkthroughs and advance meetings for all events.
• Coordinate VIP programs, fan advisories, and meet-and-greets, ensuring cost recovery.

Day of Show:

Coordinate with the venue management team in all aspects of show Operations:

• Direct FOH operations, including security, medical, ushers, and janitorial teams.
• Lead emergency preparedness and coordinate responses as needed.
• Manage credentials, parking logistics, and signage placement.
• Conduct pre-show briefings for staff, covering:
  • Event overview & crowd expectations
  • Emergency procedures & neighborhood sensitivity
• Supervise entry lines, ticket scanning, and ADA accommodations.
• Monitor crowd flow, bar/restroom queues, and medical support (Rock Med).
• Address patron complaints, file incident reports, and provide post-show debriefs.

Department Participation:

• Support the operational needs of shows at other venues as needed
• Participate in weekly operations department meetings
• Collaborate with other department members to improve operations across all events

Abilities Required:

• Excellent interpersonal skills, highly organized
• Multitask in a busy, loud environment
• Ability to work long hours, with various personality types
• Must be able to think and react quickly and creatively in unique situations requiring professionalism and composure
• Working knowledge of venue operations
• Must maintain professionalism, courtesy and discretion around touring artists and surrounding neighborhood
• Previous venue and house management experience
• Proficient in Microsoft Office, Dropbox, G-Suite

Compensation & Benefits Package:

Salary: $72,500 – $80,000

• Health Insurance (includes Vision & Dental)
• 401K
• Paid time off (PTO) sick and vacation days
• Life Insurance
• FSA (flexible spending account)
• Short-term disability
• Long-term disability
• Employee assistance programs
• Pet Insurance
• Work from home options
• Paid holidays provided by our policy

*This job description is a general overview of this position at this time. However, the duties and responsibilities herein described will be changed from time to time as the company & venue expands in the growing market. The person fulfilling this position should be flexible to accommodate the needs of the department and company.*

Another Planet Entertainment  is committed to producing events and concerts with an independent, forward-thinking approach. Our team is composed of talented, driven individuals that are passionate about music and live events.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

To be formally considered for this role, please complete the application form linked HERE.

Summary:
Production support position – primary duties include running errands and transporting people on behalf of the event. This is a seasonal, as-needed position perfect for a person who has a flexible schedule and is well acquainted with Bay Area highways, streets, airports, restaurants and stores.

Duties & Responsibilities:

• Run errands & purchase supplies for tour and event
• Provide transportation for tour personnel
• Order production meals and set up/strike hospitality items
• Provide any additional support to the tour and/or in-house production team (administrative task, laundry, research, etc)

Qualifications:

• Must have valid Driver’s License and clean driving record
• Capable and comfortable driving a 15 passenger van
• Own or have access to a personal vehicle with insurance
• Great communications skills and the ability to closely follow directions
• Must be able to think and react quickly and creatively in unique situations requiring professionalism and composure
• Capacity to work long hours on your feet with early start & late end times
• Punctual & able to work with various personality types
• Ability to exercise discretion and maintain confidential information
• Must be able to lift 25 lbs
• Previous music industry experience a plus+

Pay: $21 (Hourly – NON EXEMPT)

Hours vary – many different shifts available at various Bay area locations.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.